FREQUENTLY ASKED QUESTIONS
How do I inquire or purchase a piece of artwork?
We currently only sell fine art prints online. For original artworks, please contact email@example.com or call us at +1 (307) 734-4444 during business hours.
What types of payment do you accept?
We accept all major credit cards:
We also accept checks. In fact, if you’re local, we actually prefer checks! Please make your check payable to “Turner Fine Art.”
Checks can also be mailed to:
Turner Fine Art
PO Box 12343
Jackson, WY 83002
Do you sell to Alaska, Hawaii, or internationally?
All orders outside the contiguous US must be processed manually. We do not currently offer online ordering for these areas. Please contact firstname.lastname@example.org or call us at +1 (307) 734-4444 to start your order.
Can I try a piece in my home before purchasing?
Our goal is to connect you with the perfect artwork for your space. Sometimes that means trying it out. If you are in the Jackson Hole area, we may offer an at-home trial for original artwork. Terms for at-home trials include a maximum trial of 48 hours, 25% deposit, and to leave all purchasing details with the gallery. If the piece is not returned after the agreed-upon time, you will be charged the full amount of the artwork. Providing this service is subject to the gallery’s discretion.
As soon as the artwork leaves the gallery, you will take on sole responsibility of the artwork and the risk of damage. If the piece is damaged, you agree to pay the full amount of damage.
Can I reserve an artwork?
In general, we are happy to reserve artwork for 24 hours. If you need additional time to consider a purchase or need time to see it in person, then please either email email@example.com or call +1 (307) 734-4444. During this time you will have the first right of refusal if another party becomes interested. In order to reserve an artwork, you must provide your full name, email, and phone number.
For online purchases, items are held within the cart for 60 minutes. After that, the artwork will no longer be reserved.
I like the artwork, but not the frame.
If you’re interested in original artwork but the frame doesn’t suit the style of your home or office, please email firstname.lastname@example.org or call +1 (307) 734-4444. We are happy to discuss possible solutions.
Certificate of Authenticy
A Certificate of Authenticity is a signed document proving the authenticity of the work and containing details about the artwork for the collector's reference.
This document shall accompany the artwork.
The Certificate of Authenticity contains the following information:
Name of artwork
Dimensions of artwork
Retail value of the artwork
The entity who authored and signed the certificate
Do your artists accept commissions?
A number of our artists accept commissions. Please contact us at email@example.com or call us at +1 (307) 734-4444 to discuss your needs. Accepting a commission and timing is up to the discretion of the artist.
Order Status, Shipping & Delivery
Have you received my order?
On placing your order online you should have received an email confirmation about your order from the firstname.lastname@example.org email address.
If you have any further query or comment to make, please either email email@example.com or call +1 (307) 734-4444.
What type of packaging do you use?
Because each piece of original artwork is unique, we recognize this value when shipping. Shipping each art piece is assessed for factors such as:
Fragility (medium, framed with glass, etc.)
mode of transport
environmental factors such as climate
final destination requirements
Each requirement is factored into the appropriate container and cushioning system for ensuring damage-free shipment.
How much does shipping cost?
Shipping costs are determined by the artwork, quantity, size, timetable, and packaging requirements. All shipping costs are provided online. Shipping costs include insurance during transit to you.
Shipping fees are included in the cost of the print.
When will my artwork arrive?
For items shipping from the gallery, you can estimate the arrival of your artwork by adding the processing and transit times.
Your order will be processed and packaged within 7-10 business days. We are a small team of 2, so we appreciate your patience as we carefully package your artwork for a safe delivery. Items are generally shipped via FedEx Ground which takes 1-7 days depending on your location.
Exceptions are made for larger or heavier pieces that may require a crate or other shipping methods.
Additionally, if the artwork is part of a new exhibition, we may ask to hold the artwork until the end of the show. If you agree, we will then package and ship out the artwork to you upon the show’s completion.
I ordered a canvas print. When will it arrive?
Our open-edition canvas prints are printed specifically for each order. Once payment is received, the process can take up to 2-3 weeks for production, framing, and shipping. The print will ship directly to you from the printer.
I want to have a sculpture shipped.
Currently, online ordering of sculpture is only available for local pick-up. If you need a sculpture shipped, please email firstname.lastname@example.org or call us at +1 (307) 734-4444. We are happy to accommodate you with shipping. We will need to determine the best shipping method and get back to you with the estimated costs.
Can I order online and pick it up in store?
Of course! When going through the online checkout, simply select Local Pick-up to do this option.
Is local delivery a possibility?
Absolutely! We are happy to arrange for delivery upon request. We also can refer you to local professionals who can help install or light your artwork.
What happens if only a portion of my order is available for immediate shipment?
Online orders are processed together. In order to offer you quality service, we combine similar items in one shipment subject to the processing times of all items in the shipment.
If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This may incur additional shipping fees.
How do I track my order?
Once a shipping label is created, you will receive FedEx email notifications to track your order.
My artwork was damaged in delivery.
If your artwork has been damaged, please take photos to document the damage and immediately contact us at email@example.com or call us at +1 (307) 734-4444. We will work with you to address the issue.
Returns & Refunds
If you have purchased artwork online and the artwork has not been shipped out, you may cancel the order for a refund. You must contact us at firstname.lastname@example.org or call us at +1 (307) 734-4444 to make the cancellation.
If you have received the order, artwork must be returned within 21 days. If you wish to return an item, you must notify and receive confirmation from the gallery by emailing email@example.com or calling +1 (307) 734-4444. All goods and packaging must be returned in their original condition, securely wrapped.
All returns are at your own risk and cost. If the item is returned to the gallery damaged or you do not return the goods to us, you are still liable for the cost.
After our gallery has received and inspected the art, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt.
You may not cancel orders for artworks commissioned by an artist unless otherwise agreed to by the artist.
Canvas prints are not returnable.
Giclée Fine Art Prints
What is a giclée?
A giclée is a high-quality fine art reproduction. Read more about it on our blog.
What does a print edition mean?
Prints are offered as open editions or limited editions. Learn about the difference on our blog.
What prints do you offer?
We currently offer prints by two artists: Kathryn Mapes Turner and Gunnar Tryggmo. All prints are available for purchase online.
I loved a specific painting. Will you make it into a print?
Our prints are products of the individual artists and undergo a rigorous set up and proofing process with a professional fine art printer to insure a quality reproduction. Additional print offerings are evaluated on an ongoing basis. If you have a suggestion, please email firstname.lastname@example.org and we will take it under consideration. Note: all copyrights are held by the artist. Making prints of artwork without a copyright or the artist’s permission is illegal.
Will you do a one-off print?
Given the time involvement it takes to set up and perfect a new print, we do not offer one-off prints unless it is for a high-volume order.
Can I order a print in a different size?
Open-edition canvas prints may be ordered in different sizes proportionate to the original. Please either email email@example.com or call +1 (307) 734-4444 to discuss your needs.
Are prints framed?
All of our canvas open-edition prints have framing options whereas our limited-edition prints only have a few options provided. Please refer to each print to see the framing options available. Explore all prints here.
If you’re in Jackson Hole and need an art piece framed, we recommend our storefront neighbors,Fort Frame & Art.
Turner Fine Art
I’m interested in works by Kathryn Mapes Turner (or another artist). What’s the best way to learn about new works?
Our email newsletter is the best place for exhibition and new artwork announcements. You can sign-up for it here. We also post announcements on Facebook and Instagram, if you’d like to follow us there.
If you’re interested in Kathryn Mapes Turner’s work, we also recommend signing up for her newsletter at the bottom of her website, or follow her on Facebook or Instagram.
I love Turner Fine Art! Can I leave a review somewhere?